Thank you for shopping at www.KayzerLeather.com. We take pride in offering high-quality leather products and want you to be satisfied with your purchase. If you are not completely satisfied with your order, we are here to help.

Refund & Exchange Policy

Kayzer Leather

At Kayzer Leather, we are committed to delivering high-quality leather goods and ensuring customer satisfaction. If for any reason you are not fully satisfied with your purchase, we offer a clear and fair return and exchange policy.

Returns and Exchanges

Return Window

You may request a return or exchange within 14 days of receiving your order.

Conditions for Return

To be eligible for a return or exchange, the item must meet the following conditions:

• The item must be unused, unwashed, and unworn
• All original tags must be attached
• The item must be returned in its original packaging
• You must provide proof of purchase, such as your order number or invoice

Items Not Eligible for Return

• Custom-made or personalized items (including monogrammed products)
• Items marked as final sale or part of promotional bundles
• Gift cards

Exchanges

We are happy to exchange items for a different size or color, subject to availability.
If the requested item is unavailable, we will offer either store credit (valid for 6 months) or a refund, depending on the situation.

Return Shipping

Customers are responsible for the cost of return shipping unless the item received is defective or incorrect.
We recommend using a trackable shipping service and keeping proof of postage for your records.

Refunds

Refund Approval

Once we receive and inspect the returned item, we will notify you by email regarding the status of your refund.
If approved, your refund will be processed to the original method of payment within 5 to 10 business days, depending on your bank or payment provider.

Late or Missing Refunds

If you have not received a refund after 10 business days:

• First, check your bank account or credit card statement again
• Then, contact your bank or credit card company for updates
• If you still need assistance, please email us at info@kayzerleather.com

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
Include your order number and clear photos of the item, packaging, and shipping label.
We will arrange a replacement or issue a full refund, including any return shipping costs.

Contact Us

If you have any questions about our refund and exchange policy or need support with a return, our team is here to help.

Email: info@kayzerleather.com
Phone: +49 157 388 13806
Business Hours: Monday to Friday, 9:30 AM – 5:00 PM (Local Time)
Response Time: We typically respond within 24 hours on business days.

Return Address

Please contact us before sending any items back. Once your return is approved, we will provide the correct return address and instructions to ensure a smooth process.